Mail Innovations Questions and Answers

UPS Mail Innovations is a leader in cost-effective and efficient movement of mail to more than 200 countries and territories.

UPS is able to provide customers postal services through our utilization of the United States Postal Service® (USPS®) work share program. With our operational efficiencies, we are able to obtain better postal rates for customers, while providing transit times that are comparable to First-Class Mail®

  • Q: When will I receive my mail piece?
    A: UPS Mail Innovations inducts your mail piece into the U.S. Postal Service within 48 hours of processing. The U.S. Postal Service will then deliver the mail piece within three to five days, on average.

  • Q: Why does the Post Office have my UPS Mail Innovations package?
    A: UPS Mail Innovations works with the U.S. Postal Service, providing the pick-up, processing, and interim transportation of mail, with final delivery being made by domestic and international postal services.

  • Q: What is Delivery Confirmation?
    A: Delivery Confirmation is an additional tracking service provided by the United States Postal Service that enables you to see movement of your mail piece through the U.S. Postal stream. The word "DELIVERED" will appear under the event name column once actual delivery has been made.

  • Q: Is a signature required by the recipient for delivery confirmation service?
    A: No, a signature is not required for delivery.

  • Q: Can an address be changed after it enters the UPS Mail Innovations processing facility or the USPS?
    A: It would be extremely difficult, once the mail enters the UPS Mail Innovations processing facility, to locate a particular mail piece. Only the USPS, through a valid change of address order, can redirect the mail to its new address.

  • Q: I received a yellow slip from the Post Office. What should I do?
    A: You can either go to the Post Office to pick up the mail piece or call the phone number listed on the slip to arrange for delivery.

  • Q: How many attempts will the Post Office make before my package is returned?
    A: The Post Office will attempt to deliver your package twice.

  • Q: Why is my tracking information unavailable?
    A: UPS Mail Innovations requires 24 to 48 hours after the piece has been shipped before tracking is available.

  • Q: Can I use the UPS website to track mail innovations shipments?
    A: No. Mail innovations has a specific portal to track shipments. Below is the link. Please note it can take 24-48 hours for the link to be active.

    Tracking website: http://upsmailinnovations.com

  • Q: Can I ship any weight package with mail innovations?
    A: No. Mail innovations has a weight restriction of one (1) pound or less including the weight of packaging and the box.

  • Q: When will I receive my mail piece?
    A: UPS Mail Innovations inducts your mail piece into the U.S. Postal Service within 48 hours of processing. The U.S. Postal Service will then deliver the mail piece within three to five days, on average.

  • Q: Does UPS Mail Innovations deliver to P.O. Boxes?
    A: Yes, they do.